SHIPPING AND RETURNS POLICY

DATA OF THE TREATMENT CONTROLLER CIRCUIT FRUTAL, SL (HEREINAFTER, MERCAT FRUTAL) CIF: B13831276

DIRECCIÓN: CALLE RAMÓN TURRÓ 77-81, BAJOS. 08005, BARCELONA.

CORREO ELECTRÓNICO: INFO@MERCATFRUTAL.COM

ACTIONS WITHIN THE WEBSITE ARE SUBJECT TO THE FOLLOWING GENERAL TERMS OF USE:

1. TERRITORY OF APPLICATION

¿EN QUÉ PAÍSES SE PUEDE COMPRAR ONLINE? ACTUALMENTE PUEDES HACER TU COMPRA ONLINE SI ESTAS EN CUALQUIER LUGAR DE ESPAÑA.

PERO EL ENVÍO DE LOS PRODUCTOS SOLAMENTE SE PUEDE HACER EN LOS SIGUIENTES MUNICIPIOS: BARCELONA, CORNELLA, ESPLUGUES, HOSPITALET DE LLOBREGAT, BADALONA Y STA COLOMA DE GRAMANET.

2. PRICES

TODOS LOS PRECIOS DE NUESTROS PRODUCTOS ESTÁN INDICADOS EN EUROS (€) Y CORRESPONDEN AL PRECIO UNITARIO CON IVA INCLUIDO, PERO NO INCLUYE LOS GASTOS DE ENVÍO, LOS CUALES SON ESPECÍFICOS PARA CADA PEDIDO, Y COMUNICADOS POR MERCAT FRUTAL EN FUNCIÓN DE LA ZONA DE ENTREGA. EL IMPORTE DE LOS GASTOS DE ENVÍO SERÁ AÑADIDO AL TOTAL DE LA FACTURA/PROCESO DE COMPRA.

• VAT: AS A GENERAL RULE, THE TAX RATE FOR SPANISH TERRITORY WILL APPLY.
• VALIDITY: THE PRICES DISPLAYED ON HTTPS://WWW.MERCATFRUTAL.COM ARE VALID AT THE TIME OF CONSULTATION AND MAY BE REVISED AND MODIFIED IF CONDITIONS REQUIRE AT ANY TIME. THE INVOICED PRICES ARE THOSE IN FORCE AT THE TIME OF PLACING THE ORDER.
• OFFER PRODUCTS: ALL PRODUCTS THAT MERCAT FRUTAL PROMOTES AT A SPECIAL PRICE WILL BE DISPLAYED ON THE WEBSITE WITH THE INFORMATION: OFFER PRICE, REGULAR PRICE, AND OFFER OR PROMOTION END DATE. OFFERS WILL BE AVAILABLE UNTIL THE INDICATED DATE, AT WHICH POINT THE PRODUCT WILL AUTOMATICALLY DISAPPEAR FROM THE WEBSITE.

   

  3. PAYMENT METHODS

MERCAT FRUTAL ACTUALMENTE OFRECE LAS SIGUIENTES FORMAS DE PAGO:

1) TARJETA DE CRÉDITO/DÉBITO VISA O MASTERCARD

2) TRANSFERENCIA BANCARIA: EN EL CASO DE SER UNA EMPRESA Y HABER CONTRATADO PREVIAMENTE LOS SERVICIOS DE FRUTA PARA OFICINAS A CREDITO.

• WE GUARANTEE THAT TRANSACTIONS MADE ON HTTPS://WWW.MERCATFRUTAL.COM ARE 100% SECURE. ALL OPERATIONS INVOLVING THE TRANSMISSION OF PERSONAL OR BANK DATA ARE CARRIED OUT USING A SECURE ENVIRONMENT. HTTPS://WWW.MERCATFRUTAL.COM USES A SERVER BASED ON SSL (SECURE SOCKET LAYER) STANDARD SECURITY TECHNOLOGY. ALL THE INFORMATION YOU TRANSMIT TO US IS ENCRYPTED THROUGH THE NETWORK.
• LIKEWISE, YOUR CREDIT CARD DATA IS NOT RECORDED IN ANY DATABASE BUT GOES DIRECTLY TO THE BANK'S POS (POINT OF SALE TERMINAL).
• ADDITIONAL, WE INFORM YOU THAT, IN AN EFFORT TO PROVIDE GREATER SECURITY TO CREDIT CARD OWNERS, WE HAVE INCORPORATED THE SECURE PAYMENT SYSTEM CALLED CES (SECURE ELECTRONIC COMMERCE) INTO OUR PAYMENT GATEWAY. THEREFORE, IF YOU HOLD A “SECURED” CARD, YOU CAN ALWAYS MAKE PAYMENTS WITH A VISA OR MASTERCARD IN OUR STORE.
• IF YOUR CARD IS NOT ADHERED TO THIS PAYMENT SYSTEM, HTTPS://WWW.MERCATFRUTAL.COM WILL ONLY ACCEPT PAYMENT WITH VISA OR MASTERCARD CREDIT CARDS FROM CUSTOMERS WITH PROVEN RELIABILITY AND LONG-TERM RELATIONSHIP.
• IN BOTH CASES, WHEN PAYING WITH A VISA OR MASTERCARD, THE FOLLOWING DETAILS WILL ALWAYS BE REQUESTED: THE CARD NUMBER, THE EXPIRY DATE, AND A VALIDATION CODE THAT MATCHES THE LAST 3 DIGITS OF THE NUMBER PRINTED IN ITALICS ON THE BACK OF YOUR VISA OR MASTERCARD, THUS PROVIDING MORE SECURITY FOR THE TRANSACTION.
• IMPORTANT: CREDIT CARD FRAUD IS A CRIME, AND HTTPS://WWW.MERCATFRUTAL.COM WILL TAKE LEGAL ACTION AGAINST ANYONE WHO MAKES A FRAUDULENT TRANSACTION IN OUR ONLINE STORE.

4. DELIVERY TIMES AND SHIPPING METHODS

HTTPS://WWW.MERCATFRUTAL.COM GARANTIZA LA ENTREGA AL TRANSPORTISTA ENTRE LOS PRÓXIMAS 24-72 HORAS HÁBILES A LA REALIZACIÓN DEL PEDIDO, DEPENDIENDO LA FECHA DE ENTREGA O RECOGIDA DEL PEDIDO SI APLICA. Y SIEMPRE QUE EL PRODUCTO SE ENCUENTREN EN STOCK, Y SALVO QUE SE REALICEN EN DOMINGOS Y FESTIVOS, EN CUYO CASO EL PEDIDO SE TRAMITARÁ EL PRIMER DÍA LABORABLE POSTERIOR AL DÍA DE REALIZACIÓN DE ESTE.

ADEMÁS, SE HA DE TENER EN CUENTA QUE LOS PLAZOS SE COMPUTAN EN DÍAS LABORABLES Y QUE PUEDEN VERSE ALTERADOS POR FIESTAS LOCALES O NACIONALES.

IF YOU PLACE AN ORDER FOR A PRODUCT WITHOUT IMMEDIATE AVAILABILITY, IT WILL BE CONSIDERED A PRE-ORDER AND WILL BE CONFIRMED VIA EMAIL BY HTTPS://WWW.MERCATFRUTAL.COM AS SOON AS POSSIBLE, INDICATING THE PRODUCT'S AVAILABILITY AND THE ESTIMATED DELIVERY TIME. ONCE YOU RECEIVE IT, YOU CAN ACTIVATE THE ORDER FOR DELIVERY ON THE SCHEDULED DATE OR CANCEL IT. HTTPS://WWW.MERCATFRUTAL.COM RESERVES THE RIGHT TO CHANGE THE SHIPPING TYPE AND THE COMPANY THAT CARRIES IT OUT, REGARDLESS OF WHAT IS STATED ON THESE PAGES, PROVIDED THAT IT DOES NOT CAUSE A SIGNIFICANT DISADVANTAGE TO THE CUSTOMER.

NOTE: NO SHIPMENTS WILL BE MADE TO P.O. BOXES.

5. SHIPPING COST

EN HTTPS://WWW.MERCATFRUTAL.COM LOS GASTOS DE ENVÍO VARÍAN EN FUNCIÓN DEL DESTINO DEL ENVÍO.

6. WARRANTY

EN CASO DE PRODUCTO DEFECTUOSO, HTTPS://WWW.MERCATFRUTAL.COM DEBERÁ PROCEDER, SEGÚN CORRESPONDA, A LASUSTITUCIÓN, REBAJA DEL PRECIO O RESOLUCIÓN DEL CONTRATO, GESTIONES QUE SERÁN GRATUITAS PARA EL CONSUMIDOR Y USUARIO.

HTTPS://WWW.MERCATFRUTAL.COM RESPONDE DE LAS FALTAS DE CONFORMIDAD QUE SE MANIFIESTEN EN UN PLAZO DE DOS DÍAS PARA FRUTAS Y VERDURAS Y 7 DÍAS PARA PRODUCTOS ENVASADOS DESDE LA ENTREGA. ADICIONALMENTE, LOS CLIENTES DE HTTPS://WWW.MERCATFRUTAL.COM SE BENEFICIAN DE LA GARANTÍA DADA POR LOS DISTINTOS FABRICANTES DE CADA UNO DE LOS ARTÍCULOS. EN CASO DE PRODUCIRSE UNA AVERÍA EN ALGÚN ARTÍCULO ADQUIRIDO EN HTTPS://WWW.MERCATFRUTAL.COM DEBERÁ NOTIFICARLO A TRAVÉS DEL EMAIL INFO@MERCATFRUTAL.COM. DEBERÁ FACILITARNOS EL NÚMERO DE ORDEN O PEDIDO. (INDISPENSABLE – EL NÚMERO SE ENTREGA JUNTO AL CORREO ELECTRONICO DE CONFIRMACION DE PEDIDO) Y EL DETALLE DE LA AVERÍA.

DEFECTS OR DAMAGES CAUSED BY INCORRECT USE OR HANDLING OF THE MATERIAL OR WEAR CAUSED BY NORMAL USE ARE NOT INCLUDED IN THIS WARRANTY.
REDUCTIONS IN FUNCTIONALITY OF THE ITEMS, DUE TO THEIR DESIGN LIMITATIONS, ARE ALSO EXCLUDED FROM THIS WARRANTY COVERAGE.

7. RETURNS

OUR CUSTOMER SERVICE DEPARTMENT HAS AN AFTER-SALES SERVICE TO SOLVE ANY PROBLEMS WITH OUR PRODUCTS OR SHIPMENTS, THROUGH WHICH WE TRY TO OFFER QUICK AND EFFICIENT ATTENTION TO OUR CUSTOMERS. YOU CAN CONTACT IT BY WRITING TO THE FOLLOWING EMAIL ADDRESS:

INFO@MERCATFRUTAL.COM

SI POR CUALQUIER MOTIVO NO QUEDA SATISFECHO CON SU PEDIDO, TIENE UN PLAZO DE 7 DÍAS NATURALES (SIEMPRE Y CUANDO NO SEA UN PRODUCTO PERECEDERO), A CONTAR DESDE LA FECHA DE ENTREGA DEL PEDIDO, PARA EJERCER SU DERECHO DE DESISTIMIENTO. (SEGÚN EL ART. 44 DE LA LEY 7/1996, DE 15 DE ENERO DE ORDENACIÓN DEL COMERCIO MINORISTA MODIFICADA POR LA LEY 47/2002, DE 19 DE DICIEMBRE).

IF YOU WANT TO MAKE A RETURN, FIRST CHECK THAT YOU MEET ALL THE FOLLOWING REQUIREMENTS BEFORE SENDING US THE PRODUCT:

WE WILL ONLY ACCEPT RETURNS WHEN THE PRODUCT IS RETURNED IN PERFECT CONDITION AND THE GOOD CONDITION AND FUNCTIONALITY OF IT HAS BEEN VERIFIED.

IF THE PRODUCT IS NOT RETURNED IN THE ORIGINAL PACKAGING, IT MAY SUFFER A DEPRECIATION.

SEND AN EMAIL TO INFO@MERCATFRUTAL.COM SO WE CAN AUTHORIZE, PROCESS, AND INDICATE HOW TO MAKE THE RETURN. WITHOUT THIS AUTHORIZATION, THE PRODUCT WILL NOT BE ACCEPTED AND WILL BE RETURNED TO ITS ORIGIN.

ONCE WE RECEIVE THE GOODS IN OUR WAREHOUSES AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS://WWW.MERCATFRUTAL.COM WILL ACCEPT THE RETURN OF THE PRODUCT AND PROCEED TO REFUND THE AMOUNT TO THE ACCOUNT NUMBER YOU HAVE INDICATED OR THE CARD YOU USED FOR PAYMENT. NOTE THAT YOU MUST ADD THE USUAL DELIVERY TIME TO THE RETURN PROCESSING TIME. ONLY IF THE RETURN IS DUE TO AN ERROR IN THE ORDER PREPARATION BY OUR ONLINE SALES SERVICE, ALL SHIPPING COSTS WILL BE PAID BY HTTPS://WWW.MERCATFRUTAL.COM IN THIS CASE, IT IS ESSENTIAL THAT YOU CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE RETURN DETAILS.

IF THE PRODUCT IS PERISHABLE, THE RIGHT OF WITHDRAWAL, RETURN, OR EXCHANGE DOES NOT APPLY, AS INDICATED IN EXCEPTION "D" OF ARTICLE 103 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL OF ROYAL LEGISLATIVE DECREE 1/2007: "THE SUPPLY OF GOODS THAT MAY DETERIORATE OR EXPIRE RAPIDLY."

8. EXCHANGES

IF YOU WANT TO MAKE AN EXCHANGE, CONTACT OUR CUSTOMER SERVICE THROUGH THE EMAIL INFO@MERCATFRUTAL.COM. OUR TEAM WILL CONTACT YOU VIA EMAIL OR THE CONTACT PHONE NUMBER YOU PROVIDED.

ONLY IF THE EXCHANGE IS DUE TO AN ERROR IN THE PREPARATION OF THE ORDER BY OUR ONLINE SALES SERVICE WILL ALL SHIPPING COSTS BE PAID BY HTTPS://WWW.MERCATFRUTAL.COM. IN THIS CASE, IT IS ESSENTIAL TO CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE DETAILS OF THE EXCHANGE. ONCE WE RECEIVE THE MERCHANDISE IN OUR WAREHOUSE AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS://WWW.MERCATFRUTAL.COM WILL ACCEPT THE EXCHANGE OF THE PRODUCT AND WILL PROCEED TO SEND THE REQUESTED PRODUCT. IF THE DIFFERENCE IN PRICE BETWEEN THE TWO ITEMS IS GREATER, THE PAYMENT WILL BE MADE ACCORDING TO THE PAYMENT METHODS ACCEPTED IN THESE TERMS. IF THE DIFFERENCE IN PRICE IS IN THE CUSTOMER'S FAVOR, THE AMOUNT WILL BE REFUNDED BY BANK TRANSFER TO THE INDICATED ACCOUNT OR THE CARD USED FOR PAYMENT.

9. LIMITATION OF LIABILITY

HTTPS://WWW.MERCATFRUTAL.COM CANNOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES IN DELIVERY CAUSED BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL. SUCH CIRCUMSTANCES INCLUDE STRIKES, WARS, NATURAL DISASTERS, OR ANY OTHER SITUATION THAT MAY IMPEDE THE PRODUCTION, TRANSPORTATION, OR DELIVERY OF PRODUCTS.

10. MINORS

WE DO NOT SELL PRODUCTS TO MINORS. THE PRODUCTS WE SELL MUST BE PURCHASED BY ADULTS.

11. AVAILABILITY

THE FACT THAT A PRODUCT IS INCLUDED ON OUR WEBSITE DOES NOT IMPLY AVAILABILITY IN THE STORE. THEREFORE, HTTPS://WWW.MERCATFRUTAL.COM CANNOT GUARANTEE THE TOTAL AVAILABILITY OF THE PRODUCTS ADVERTISED ON THE WEBSITE. THE AVAILABILITY OF EACH PRODUCT DEPENDS ON CUSTOMER DEMAND.