SHIPPING AND RETURNS POLICY

DATA OF THE TREATMENT CONTROLLER CIRCUIT FRUTAL, SL (HEREINAFTER, MERCAT FRUTAL) CIF: B13831276

ADDRESS: CALLE RAMÓN TURRÓ 77, BAJOS. 08005, BARCELONA. GENERAL EMAIL ADDRESS: INFO@MERCATFRUTAL.COM

ACTIONS WITHIN THE WEBSITE ARE SUBJECT TO THE FOLLOWING GENERAL TERMS OF USE:

1. TERRITORY OF APPLICATION

IN WHICH COUNTRIES CAN YOU SHOP ONLINE? YOU CAN CURRENTLY MAKE YOUR PURCHASE IN SPAIN.

FOR THE SALE AND SHIPPING OF PRODUCTS TO THE CANARY ISLANDS, BALEARIC ISLANDS, CEUTA, AND MELILLA, SPECIAL ARRANGEMENTS WILL BE MADE. CONTACT US INDICATING THE REQUESTED PRODUCTS VIA EMAIL: INFO@MERCATFRUTAL.COM

2. PRICES

ALL PRICES OF OUR PRODUCTS ARE INDICATED IN EUROS (€) AND CORRESPOND TO THE UNIT PRICE INCLUDING VAT, BUT DO NOT INCLUDE SHIPPING COSTS, WHICH ARE SPECIFIC TO EACH ORDER AND COMMUNICATED BY MERCAT FRUTAL BASED ON THE ORDER VOLUME AND DELIVERY AREA. THE SHIPPING COST WILL BE ADDED TO THE TOTAL INVOICE/PURCHASE PROCESS.

• VAT: AS A GENERAL RULE, THE TAX RATE FOR SPANISH TERRITORY WILL APPLY.
• VALIDITY: THE PRICES DISPLAYED ON HTTPS://WWW.MERCATFRUTAL.COM ARE VALID AT THE TIME OF CONSULTATION AND MAY BE REVISED AND MODIFIED IF CONDITIONS REQUIRE AT ANY TIME. THE INVOICED PRICES ARE THOSE IN FORCE AT THE TIME OF PLACING THE ORDER.
• OFFER PRODUCTS: ALL PRODUCTS THAT MERCAT FRUTAL PROMOTES AT A SPECIAL PRICE WILL BE DISPLAYED ON THE WEBSITE WITH THE INFORMATION: OFFER PRICE, REGULAR PRICE, AND OFFER OR PROMOTION END DATE. OFFERS WILL BE AVAILABLE UNTIL THE INDICATED DATE, AT WHICH POINT THE PRODUCT WILL AUTOMATICALLY DISAPPEAR FROM THE WEBSITE.

  3. PAYMENT METHODS

MERCAT FRUTAL OFFERS DIFFERENT PAYMENT METHODS:

1) BANK TRANSFER

2) VISA OR MASTERCARD CREDIT CARD

3) BIZUM

• WE GUARANTEE THAT TRANSACTIONS MADE ON HTTPS://WWW.MERCATFRUTAL.COM ARE 100% SECURE. ALL OPERATIONS INVOLVING THE TRANSMISSION OF PERSONAL OR BANK DATA ARE CARRIED OUT USING A SECURE ENVIRONMENT. HTTPS://WWW.MERCATFRUTAL.COM USES A SERVER BASED ON SSL (SECURE SOCKET LAYER) STANDARD SECURITY TECHNOLOGY. ALL THE INFORMATION YOU TRANSMIT TO US IS ENCRYPTED THROUGH THE NETWORK.
• LIKEWISE, YOUR CREDIT CARD DATA IS NOT RECORDED IN ANY DATABASE BUT GOES DIRECTLY TO THE BANK'S POS (POINT OF SALE TERMINAL).
• ADDITIONAL, WE INFORM YOU THAT, IN AN EFFORT TO PROVIDE GREATER SECURITY TO CREDIT CARD OWNERS, WE HAVE INCORPORATED THE SECURE PAYMENT SYSTEM CALLED CES (SECURE ELECTRONIC COMMERCE) INTO OUR PAYMENT GATEWAY. THEREFORE, IF YOU HOLD A “SECURED” CARD, YOU CAN ALWAYS MAKE PAYMENTS WITH A VISA OR MASTERCARD IN OUR STORE.
• IF YOUR CARD IS NOT ADHERED TO THIS PAYMENT SYSTEM, HTTPS://WWW.MERCATFRUTAL.COM WILL ONLY ACCEPT PAYMENT WITH VISA OR MASTERCARD CREDIT CARDS FROM CUSTOMERS WITH PROVEN RELIABILITY AND LONG-TERM RELATIONSHIP.
• IN BOTH CASES, WHEN PAYING WITH A VISA OR MASTERCARD, THE FOLLOWING DETAILS WILL ALWAYS BE REQUESTED: THE CARD NUMBER, THE EXPIRY DATE, AND A VALIDATION CODE THAT MATCHES THE LAST 3 DIGITS OF THE NUMBER PRINTED IN ITALICS ON THE BACK OF YOUR VISA OR MASTERCARD, THUS PROVIDING MORE SECURITY FOR THE TRANSACTION.
• IMPORTANT: CREDIT CARD FRAUD IS A CRIME, AND HTTPS://WWW.MERCATFRUTAL.COM WILL TAKE LEGAL ACTION AGAINST ANYONE WHO MAKES A FRAUDULENT TRANSACTION IN OUR ONLINE STORE.

4. DELIVERY TIMES AND SHIPPING METHODS

HTTPS://WWW.MERCATFRUTAL.COM GUARANTEES DELIVERY TO THE CARRIER WITHIN THE NEXT 10 BUSINESS DAYS AFTER THE ORDER IS PLACED, AS LONG AS THEY ARE IN STOCK AND EXCLUDING SUNDAYS AND HOLIDAYS, IN WHICH CASE THE ORDER WILL BE PROCESSED ON THE FIRST BUSINESS DAY FOLLOWING THE ORDER DATE.

ADDITIONAL, IT MUST BE TAKEN INTO ACCOUNT THAT THE DEADLINES ARE COMPUTED IN BUSINESS DAYS AND MAY BE AFFECTED BY LOCAL OR NATIONAL HOLIDAYS. AND REMEMBER, IF THE CHOSEN PAYMENT METHOD IS BANK TRANSFER, THE ORDER WILL NOT BE SHIPPED UNTIL WE HAVE BANK CONFIRMATION OF THE TRANSFER.

IF YOU PLACE AN ORDER FOR A PRODUCT WITHOUT IMMEDIATE AVAILABILITY, IT WILL BE CONSIDERED A PRE-ORDER AND WILL BE CONFIRMED VIA EMAIL BY HTTPS://WWW.MERCATFRUTAL.COM AS SOON AS POSSIBLE, INDICATING THE PRODUCT'S AVAILABILITY AND THE ESTIMATED DELIVERY TIME. ONCE YOU RECEIVE IT, YOU CAN ACTIVATE THE ORDER FOR DELIVERY ON THE SCHEDULED DATE OR CANCEL IT. HTTPS://WWW.MERCATFRUTAL.COM RESERVES THE RIGHT TO CHANGE THE SHIPPING TYPE AND THE COMPANY THAT CARRIES IT OUT, REGARDLESS OF WHAT IS STATED ON THESE PAGES, PROVIDED THAT IT DOES NOT CAUSE A SIGNIFICANT DISADVANTAGE TO THE CUSTOMER.

NOTE: NO SHIPMENTS WILL BE MADE TO P.O. BOXES.

5. SHIPPING COST

ON HTTPS://WWW.MERCATFRUTAL.COM, SHIPPING COSTS VARY BASED ON THE DESTINATION, WEIGHT, AND ORDER AMOUNT.

6. WARRANTY

IN CASE OF A DEFECTIVE PRODUCT, HTTPS://WWW.MERCATFRUTAL.COM WILL PROCEED, AS APPROPRIATE, TO REPAIR, REPLACE, REDUCE THE PRICE, OR TERMINATE THE CONTRACT, PROCEDURES THAT WILL BE FREE FOR THE CONSUMER AND USER.

HTTPS://WWW.MERCATFRUTAL.COM IS LIABLE FOR NON-CONFORMITIES THAT BECOME APPARENT WITHIN TWO DAYS FOR FRUITS AND VEGETABLES AND 30 DAYS FOR PACKAGED PRODUCTS FROM DELIVERY. ADDITIONALLY, HTTPS://WWW.MERCATFRUTAL.COM CUSTOMERS BENEFIT FROM THE WARRANTY PROVIDED BY THE MANUFACTURERS OF EACH ITEM. IF A PRODUCT PURCHASED ON HTTPS://WWW.MERCATFRUTAL.COM MALFUNCTIONS, IT MUST BE REPORTED VIA EMAIL TO INFO@MERCATFRUTAL.COM. YOU MUST PROVIDE US WITH THE INVOICE NUMBER (REQUIRED – THE INVOICE IS DELIVERED WITH THE PURCHASE SHIPMENT) AND DETAILS OF THE MALFUNCTION.

DEFECTS OR DAMAGES CAUSED BY INCORRECT USE OR HANDLING OF THE MATERIAL OR WEAR CAUSED BY NORMAL USE ARE NOT INCLUDED IN THIS WARRANTY.
REDUCTIONS IN FUNCTIONALITY OF THE ITEMS, DUE TO THEIR DESIGN LIMITATIONS, ARE ALSO EXCLUDED FROM THIS WARRANTY COVERAGE.

7. RETURNS

OUR CUSTOMER SERVICE DEPARTMENT HAS AN AFTER-SALES SERVICE TO SOLVE ANY PROBLEMS WITH OUR PRODUCTS OR SHIPMENTS, THROUGH WHICH WE TRY TO OFFER QUICK AND EFFICIENT ATTENTION TO OUR CUSTOMERS. YOU CAN CONTACT IT BY WRITING TO THE FOLLOWING EMAIL ADDRESS:

INFO@MERCATFRUTAL.COM

IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE 14 CALENDAR DAYS (AS LONG AS IT IS NOT A PERISHABLE PRODUCT) FROM THE DELIVERY DATE OF THE ORDER TO EXERCISE YOUR RIGHT OF WITHDRAWAL. (ACCORDING TO ART. 44 OF LAW 7/1996, OF JANUARY 15, ON RETAIL TRADE REGULATION MODIFIED BY LAW 47/2002, OF DECEMBER 19).

IF YOU WANT TO MAKE A RETURN, FIRST CHECK THAT YOU MEET ALL THE FOLLOWING REQUIREMENTS BEFORE SENDING US THE PRODUCT:

WE WILL ONLY ACCEPT RETURNS WHEN THE PRODUCT IS RETURNED IN PERFECT CONDITION AND THE GOOD CONDITION AND FUNCTIONALITY OF IT HAS BEEN VERIFIED.

IF THE PRODUCT IS NOT RETURNED IN THE ORIGINAL PACKAGING, IT MAY SUFFER A DEPRECIATION.

SEND AN EMAIL TO INFO@MERCATFRUTAL.COM SO WE CAN AUTHORIZE, PROCESS, AND INDICATE HOW TO MAKE THE RETURN. WITHOUT THIS AUTHORIZATION, THE PRODUCT WILL NOT BE ACCEPTED AND WILL BE RETURNED TO ITS ORIGIN.

ONCE WE RECEIVE THE GOODS IN OUR WAREHOUSES AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS://WWW.MERCATFRUTAL.COM WILL ACCEPT THE RETURN OF THE PRODUCT AND PROCEED TO REFUND THE AMOUNT TO THE ACCOUNT NUMBER YOU HAVE INDICATED OR THE CARD YOU USED FOR PAYMENT. NOTE THAT YOU MUST ADD THE USUAL DELIVERY TIME TO THE RETURN PROCESSING TIME. ONLY IF THE RETURN IS DUE TO AN ERROR IN THE ORDER PREPARATION BY OUR ONLINE SALES SERVICE, ALL SHIPPING COSTS WILL BE PAID BY HTTPS://WWW.MERCATFRUTAL.COM IN THIS CASE, IT IS ESSENTIAL THAT YOU CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE RETURN DETAILS.

IF THE PRODUCT IS PERISHABLE, THE RIGHT OF WITHDRAWAL, RETURN, OR EXCHANGE DOES NOT APPLY, AS INDICATED IN EXCEPTION "D" OF ARTICLE 103 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL OF ROYAL LEGISLATIVE DECREE 1/2007: "THE SUPPLY OF GOODS THAT MAY DETERIORATE OR EXPIRE RAPIDLY."

8. EXCHANGES

IF YOU WANT TO MAKE AN EXCHANGE, CONTACT OUR CUSTOMER SERVICE THROUGH THE EMAIL INFO@MERCATFRUTAL.COM. OUR TEAM WILL CONTACT YOU VIA EMAIL OR THE CONTACT PHONE NUMBER YOU PROVIDED.

ONLY IF THE EXCHANGE IS DUE TO AN ERROR IN THE PREPARATION OF THE ORDER BY OUR ONLINE SALES SERVICE WILL ALL SHIPPING COSTS BE PAID BY HTTPS://WWW.MERCATFRUTAL.COM. IN THIS CASE, IT IS ESSENTIAL TO CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE DETAILS OF THE EXCHANGE. ONCE WE RECEIVE THE MERCHANDISE IN OUR WAREHOUSE AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS://WWW.MERCATFRUTAL.COM WILL ACCEPT THE EXCHANGE OF THE PRODUCT AND WILL PROCEED TO SEND THE REQUESTED PRODUCT. IF THE DIFFERENCE IN PRICE BETWEEN THE TWO ITEMS IS GREATER, THE PAYMENT WILL BE MADE ACCORDING TO THE PAYMENT METHODS ACCEPTED IN THESE TERMS. IF THE DIFFERENCE IN PRICE IS IN THE CUSTOMER'S FAVOR, THE AMOUNT WILL BE REFUNDED BY BANK TRANSFER TO THE INDICATED ACCOUNT OR THE CARD USED FOR PAYMENT.

9. LIMITATION OF LIABILITY

HTTPS://WWW.MERCATFRUTAL.COM CANNOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES IN DELIVERY CAUSED BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL. SUCH CIRCUMSTANCES INCLUDE STRIKES, WARS, NATURAL DISASTERS, OR ANY OTHER SITUATION THAT MAY IMPEDE THE PRODUCTION, TRANSPORTATION, OR DELIVERY OF PRODUCTS.

10. MINORS

WE DO NOT SELL PRODUCTS TO MINORS. THE PRODUCTS WE SELL MUST BE PURCHASED BY ADULTS.

11. AVAILABILITY

THE FACT THAT A PRODUCT IS INCLUDED ON OUR WEBSITE DOES NOT IMPLY AVAILABILITY IN THE STORE. THEREFORE, HTTPS://WWW.MERCATFRUTAL.COM CANNOT GUARANTEE THE TOTAL AVAILABILITY OF THE PRODUCTS ADVERTISED ON THE WEBSITE. THE AVAILABILITY OF EACH PRODUCT DEPENDS ON CUSTOMER DEMAND.