{"id":249,"date":"2024-01-16T22:11:46","date_gmt":"2024-01-16T22:11:46","guid":{"rendered":"https:\/\/mercatfrutal.com\/?page_id=249"},"modified":"2025-10-15T10:47:41","modified_gmt":"2025-10-15T08:47:41","slug":"politica-de-envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/mercatfrutal.com\/en\/politica-de-envios-y-devoluciones\/","title":{"rendered":"Shipping and returns policy"},"content":{"rendered":"
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SHIPPING AND RETURNS POLICY\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DATA OF THE TREATMENT CONTROLLER CIRCUIT FRUTAL, SL (HEREINAFTER, MERCAT FRUTAL) CIF: B13831276<\/strong><\/p>

DIRECCI\u00d3N: CALLE RAM\u00d3N TURR\u00d3 77-81, BAJOS. 08005, BARCELONA.<\/p>

CORREO ELECTR\u00d3NICO: INFO@MERCATFRUTAL.COM<\/p>

ACTIONS WITHIN THE WEBSITE ARE SUBJECT TO THE FOLLOWING GENERAL TERMS OF USE:<\/p>

1. TERRITORY OF APPLICATION<\/strong><\/p>

\u00bfEN QU\u00c9 PA\u00cdSES SE PUEDE COMPRAR ONLINE? ACTUALMENTE PUEDES HACER TU COMPRA ONLINE SI ESTAS EN CUALQUIER LUGAR DE ESPA\u00d1A.<\/p>

PERO EL ENV\u00cdO DE LOS PRODUCTOS SOLAMENTE SE PUEDE HACER EN LOS SIGUIENTES MUNICIPIOS:\u00a0BARCELONA, CORNELLA, ESPLUGUES, HOSPITALET DE LLOBREGAT, SANT JOAN DESP\u00cd, SANT JUST DESVERN, SANT FELIU DE LLOBREGAT, BADALONA, SANT ADRI\u00c0 DE BES\u00c0S Y STA COLOMA DE GRAMANET.<\/strong><\/p>

2. PRICES<\/strong><\/p>

TODOS LOS PRECIOS DE NUESTROS PRODUCTOS EST\u00c1N INDICADOS EN EUROS (\u20ac) Y CORRESPONDEN AL PRECIO UNITARIO CON IVA INCLUIDO, PERO NO INCLUYE LOS GASTOS DE ENV\u00cdO, LOS CUALES SON ESPEC\u00cdFICOS PARA CADA PEDIDO, Y COMUNICADOS POR MERCAT FRUTAL EN FUNCI\u00d3N DE LA ZONA DE ENTREGA. EL IMPORTE DE LOS GASTOS DE ENV\u00cdO SER\u00c1 A\u00d1ADIDO AL TOTAL DE LA FACTURA\/PROCESO DE COMPRA.<\/p>

  • VAT: AS A GENERAL RULE, THE TAX RATE FOR SPANISH TERRITORY WILL APPLY.<\/li>
  • VALIDITY: THE PRICES DISPLAYED ON HTTPS:\/\/WWW.MERCATFRUTAL.COM ARE VALID AT THE TIME OF CONSULTATION AND MAY BE REVISED AND MODIFIED IF CONDITIONS REQUIRE AT ANY TIME. THE INVOICED PRICES ARE THOSE IN FORCE AT THE TIME OF PLACING THE ORDER.<\/li>
  • OFFER PRODUCTS: ALL PRODUCTS THAT MERCAT FRUTAL PROMOTES AT A SPECIAL PRICE WILL BE DISPLAYED ON THE WEBSITE WITH THE INFORMATION: OFFER PRICE, REGULAR PRICE, AND OFFER OR PROMOTION END DATE. OFFERS WILL BE AVAILABLE UNTIL THE INDICATED DATE, AT WHICH POINT THE PRODUCT WILL AUTOMATICALLY DISAPPEAR FROM THE WEBSITE.

    3. PAYMENT METHODS<\/strong><\/p><\/li><\/ul>

    MERCAT FRUTAL ACTUALMENTE OFRECE LAS SIGUIENTES FORMAS DE PAGO:<\/p>

    1) TARJETA DE CR\u00c9DITO\/D\u00c9BITO VISA O MASTERCARD<\/strong><\/p>

    2) TRANSFERENCIA BANCARIA<\/strong>: EN EL CASO DE SER UNA EMPRESA Y HABER CONTRATADO PREVIAMENTE LOS SERVICIOS DE FRUTA PARA OFICINAS A CREDITO.<\/p>

    • WE GUARANTEE THAT TRANSACTIONS MADE ON HTTPS:\/\/WWW.MERCATFRUTAL.COM ARE 100% SECURE. ALL OPERATIONS INVOLVING THE TRANSMISSION OF PERSONAL OR BANK DATA ARE CARRIED OUT USING A SECURE ENVIRONMENT. HTTPS:\/\/WWW.MERCATFRUTAL.COM USES A SERVER BASED ON SSL (SECURE SOCKET LAYER) STANDARD SECURITY TECHNOLOGY. ALL THE INFORMATION YOU TRANSMIT TO US IS ENCRYPTED THROUGH THE NETWORK.<\/li>
    • LIKEWISE, YOUR CREDIT CARD DATA IS NOT RECORDED IN ANY DATABASE BUT GOES DIRECTLY TO THE BANK'S POS (POINT OF SALE TERMINAL).<\/li>
    • ADDITIONAL, WE INFORM YOU THAT, IN AN EFFORT TO PROVIDE GREATER SECURITY TO CREDIT CARD OWNERS, WE HAVE INCORPORATED THE SECURE PAYMENT SYSTEM CALLED CES (SECURE ELECTRONIC COMMERCE) INTO OUR PAYMENT GATEWAY. THEREFORE, IF YOU HOLD A \u201cSECURED\u201d CARD, YOU CAN ALWAYS MAKE PAYMENTS WITH A VISA OR MASTERCARD IN OUR STORE.<\/li>
    • IF YOUR CARD IS NOT ADHERED TO THIS PAYMENT SYSTEM, HTTPS:\/\/WWW.MERCATFRUTAL.COM WILL ONLY ACCEPT PAYMENT WITH VISA OR MASTERCARD CREDIT CARDS FROM CUSTOMERS WITH PROVEN RELIABILITY AND LONG-TERM RELATIONSHIP.<\/li>
    • IN BOTH CASES, WHEN PAYING WITH A VISA OR MASTERCARD, THE FOLLOWING DETAILS WILL ALWAYS BE REQUESTED: THE CARD NUMBER, THE EXPIRY DATE, AND A VALIDATION CODE THAT MATCHES THE LAST 3 DIGITS OF THE NUMBER PRINTED IN ITALICS ON THE BACK OF YOUR VISA OR MASTERCARD, THUS PROVIDING MORE SECURITY FOR THE TRANSACTION.<\/li>
    • IMPORTANT: CREDIT CARD FRAUD IS A CRIME, AND HTTPS:\/\/WWW.MERCATFRUTAL.COM WILL TAKE LEGAL ACTION AGAINST ANYONE WHO MAKES A FRAUDULENT TRANSACTION IN OUR ONLINE STORE.<\/li><\/ul>

      4. DELIVERY TIMES AND SHIPPING METHODS<\/strong><\/p>

      HTTPS:\/\/WWW.MERCATFRUTAL.COM GARANTIZA LA ENTREGA AL TRANSPORTISTA ENTRE LOS PR\u00d3XIMAS 24-72 HORAS H\u00c1BILES A LA REALIZACI\u00d3N DEL PEDIDO, DEPENDIENDO LA FECHA DE ENTREGA O RECOGIDA DEL PEDIDO SI APLICA. Y SIEMPRE QUE EL PRODUCTO SE ENCUENTREN EN STOCK, Y SALVO QUE SE REALICEN EN DOMINGOS Y FESTIVOS, EN CUYO CASO EL PEDIDO SE TRAMITAR\u00c1 EL PRIMER D\u00cdA LABORABLE POSTERIOR AL D\u00cdA DE REALIZACI\u00d3N DE ESTE.<\/p>

      ADEM\u00c1S, SE HA DE TENER EN CUENTA QUE LOS PLAZOS SE COMPUTAN EN D\u00cdAS LABORABLES Y QUE PUEDEN VERSE ALTERADOS POR FIESTAS LOCALES O NACIONALES.<\/p>

      IF YOU PLACE AN ORDER FOR A PRODUCT WITHOUT IMMEDIATE AVAILABILITY, IT WILL BE CONSIDERED A PRE-ORDER AND WILL BE CONFIRMED VIA EMAIL BY HTTPS:\/\/WWW.MERCATFRUTAL.COM AS SOON AS POSSIBLE, INDICATING THE PRODUCT'S AVAILABILITY AND THE ESTIMATED DELIVERY TIME. ONCE YOU RECEIVE IT, YOU CAN ACTIVATE THE ORDER FOR DELIVERY ON THE SCHEDULED DATE OR CANCEL IT. HTTPS:\/\/WWW.MERCATFRUTAL.COM RESERVES THE RIGHT TO CHANGE THE SHIPPING TYPE AND THE COMPANY THAT CARRIES IT OUT, REGARDLESS OF WHAT IS STATED ON THESE PAGES, PROVIDED THAT IT DOES NOT CAUSE A SIGNIFICANT DISADVANTAGE TO THE CUSTOMER.<\/p>

      NOTE: NO SHIPMENTS WILL BE MADE TO P.O. BOXES.<\/p>

      5. SHIPPING COST<\/strong><\/p>

      EN HTTPS:\/\/WWW.MERCATFRUTAL.COM LOS GASTOS DE ENV\u00cdO VAR\u00cdAN EN FUNCI\u00d3N DEL DESTINO DEL ENV\u00cdO.<\/p>

      6. WARRANTY<\/strong><\/p>

      EN CASO DE PRODUCTO DEFECTUOSO, HTTPS:\/\/WWW.MERCATFRUTAL.COM DEBER\u00c1 PROCEDER, SEG\u00daN CORRESPONDA, A LASUSTITUCI\u00d3N, REBAJA DEL PRECIO O RESOLUCI\u00d3N DEL CONTRATO, GESTIONES QUE SER\u00c1N GRATUITAS PARA EL CONSUMIDOR Y USUARIO.<\/p>

      HTTPS:\/\/WWW.MERCATFRUTAL.COM RESPONDE DE LAS FALTAS DE CONFORMIDAD QUE SE MANIFIESTEN EN UN PLAZO DE DOS D\u00cdAS PARA FRUTAS Y VERDURAS Y 7 D\u00cdAS PARA PRODUCTOS ENVASADOS DESDE LA ENTREGA. ADICIONALMENTE, LOS CLIENTES DE HTTPS:\/\/WWW.MERCATFRUTAL.COM SE BENEFICIAN DE LA GARANT\u00cdA DADA POR LOS DISTINTOS FABRICANTES DE CADA UNO DE LOS ART\u00cdCULOS. EN CASO DE PRODUCIRSE UNA AVER\u00cdA EN ALG\u00daN ART\u00cdCULO ADQUIRIDO EN HTTPS:\/\/WWW.MERCATFRUTAL.COM DEBER\u00c1 NOTIFICARLO A TRAV\u00c9S DEL EMAIL INFO@MERCATFRUTAL.COM. DEBER\u00c1 FACILITARNOS EL N\u00daMERO DE ORDEN O PEDIDO. (INDISPENSABLE \u2013 EL N\u00daMERO SE ENTREGA JUNTO AL CORREO ELECTRONICO DE CONFIRMACION DE PEDIDO) Y EL DETALLE DE LA AVER\u00cdA.<\/p>

      DEFECTS OR DAMAGES CAUSED BY INCORRECT USE OR HANDLING OF THE MATERIAL OR WEAR CAUSED BY NORMAL USE ARE NOT INCLUDED IN THIS WARRANTY.
      REDUCTIONS IN FUNCTIONALITY OF THE ITEMS, DUE TO THEIR DESIGN LIMITATIONS, ARE ALSO EXCLUDED FROM THIS WARRANTY COVERAGE.<\/p>

      7. RETURNS<\/strong><\/p>

      OUR CUSTOMER SERVICE DEPARTMENT HAS AN AFTER-SALES SERVICE TO SOLVE ANY PROBLEMS WITH OUR PRODUCTS OR SHIPMENTS, THROUGH WHICH WE TRY TO OFFER QUICK AND EFFICIENT ATTENTION TO OUR CUSTOMERS. YOU CAN CONTACT IT BY WRITING TO THE FOLLOWING EMAIL ADDRESS:<\/p>

      INFO@MERCATFRUTAL.COM<\/p>

      SI POR CUALQUIER MOTIVO NO QUEDA SATISFECHO CON SU PEDIDO, TIENE UN PLAZO DE 7 D\u00cdAS NATURALES (SIEMPRE Y CUANDO NO SEA UN PRODUCTO PERECEDERO), A CONTAR DESDE LA FECHA DE ENTREGA DEL PEDIDO, PARA EJERCER SU DERECHO DE DESISTIMIENTO. (SEG\u00daN EL ART. 44 DE LA LEY 7\/1996, DE 15 DE ENERO DE ORDENACI\u00d3N DEL COMERCIO MINORISTA MODIFICADA POR LA LEY 47\/2002, DE 19 DE DICIEMBRE).<\/p>

      IF YOU WANT TO MAKE A RETURN, FIRST CHECK THAT YOU MEET ALL THE FOLLOWING REQUIREMENTS BEFORE SENDING US THE PRODUCT:<\/p>

      WE WILL ONLY ACCEPT RETURNS WHEN THE PRODUCT IS RETURNED IN PERFECT CONDITION AND THE GOOD CONDITION AND FUNCTIONALITY OF IT HAS BEEN VERIFIED.<\/p>

      IF THE PRODUCT IS NOT RETURNED IN THE ORIGINAL PACKAGING, IT MAY SUFFER A DEPRECIATION.<\/p>

      SEND AN EMAIL TO INFO@MERCATFRUTAL.COM SO WE CAN AUTHORIZE, PROCESS, AND INDICATE HOW TO MAKE THE RETURN. WITHOUT THIS AUTHORIZATION, THE PRODUCT WILL NOT BE ACCEPTED AND WILL BE RETURNED TO ITS ORIGIN.<\/p>

      ONCE WE RECEIVE THE GOODS IN OUR WAREHOUSES AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS:\/\/WWW.MERCATFRUTAL.COM WILL ACCEPT THE RETURN OF THE PRODUCT AND PROCEED TO REFUND THE AMOUNT TO THE ACCOUNT NUMBER YOU HAVE INDICATED OR THE CARD YOU USED FOR PAYMENT. NOTE THAT YOU MUST ADD THE USUAL DELIVERY TIME TO THE RETURN PROCESSING TIME. ONLY IF THE RETURN IS DUE TO AN ERROR IN THE ORDER PREPARATION BY OUR ONLINE SALES SERVICE, ALL SHIPPING COSTS WILL BE PAID BY HTTPS:\/\/WWW.MERCATFRUTAL.COM IN THIS CASE, IT IS ESSENTIAL THAT YOU CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE RETURN DETAILS.<\/p>

      IF THE PRODUCT IS PERISHABLE, THE RIGHT OF WITHDRAWAL, RETURN, OR EXCHANGE DOES NOT APPLY, AS INDICATED IN EXCEPTION \"D\" OF ARTICLE 103 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL OF ROYAL LEGISLATIVE DECREE 1\/2007: \"THE SUPPLY OF GOODS THAT MAY DETERIORATE OR EXPIRE RAPIDLY.\"<\/p>

      8. EXCHANGES<\/strong><\/p>

      IF YOU WANT TO MAKE AN EXCHANGE, CONTACT OUR CUSTOMER SERVICE THROUGH THE EMAIL INFO@MERCATFRUTAL.COM. OUR TEAM WILL CONTACT YOU VIA EMAIL OR THE CONTACT PHONE NUMBER YOU PROVIDED.<\/p>

      ONLY IF THE EXCHANGE IS DUE TO AN ERROR IN THE PREPARATION OF THE ORDER BY OUR ONLINE SALES SERVICE WILL ALL SHIPPING COSTS BE PAID BY HTTPS:\/\/WWW.MERCATFRUTAL.COM. IN THIS CASE, IT IS ESSENTIAL TO CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE DETAILS OF THE EXCHANGE. ONCE WE RECEIVE THE MERCHANDISE IN OUR WAREHOUSE AND VERIFY THAT ALL THE ABOVE CONDITIONS ARE MET, HTTPS:\/\/WWW.MERCATFRUTAL.COM WILL ACCEPT THE EXCHANGE OF THE PRODUCT AND WILL PROCEED TO SEND THE REQUESTED PRODUCT. IF THE DIFFERENCE IN PRICE BETWEEN THE TWO ITEMS IS GREATER, THE PAYMENT WILL BE MADE ACCORDING TO THE PAYMENT METHODS ACCEPTED IN THESE TERMS. IF THE DIFFERENCE IN PRICE IS IN THE CUSTOMER'S FAVOR, THE AMOUNT WILL BE REFUNDED BY BANK TRANSFER TO THE INDICATED ACCOUNT OR THE CARD USED FOR PAYMENT.<\/p>

      9. LIMITATION OF LIABILITY<\/strong><\/p>

      HTTPS:\/\/WWW.MERCATFRUTAL.COM CANNOT BE HELD RESPONSIBLE FOR DELAYS OR FAILURES IN DELIVERY CAUSED BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL. SUCH CIRCUMSTANCES INCLUDE STRIKES, WARS, NATURAL DISASTERS, OR ANY OTHER SITUATION THAT MAY IMPEDE THE PRODUCTION, TRANSPORTATION, OR DELIVERY OF PRODUCTS.<\/p>

      10. MINORS<\/strong><\/p>

      WE DO NOT SELL PRODUCTS TO MINORS. THE PRODUCTS WE SELL MUST BE PURCHASED BY ADULTS.<\/p>

      11. AVAILABILITY<\/strong><\/p>

      THE FACT THAT A PRODUCT IS INCLUDED ON OUR WEBSITE DOES NOT IMPLY AVAILABILITY IN THE STORE. THEREFORE, HTTPS:\/\/WWW.MERCATFRUTAL.COM CANNOT GUARANTEE THE TOTAL AVAILABILITY OF THE PRODUCTS ADVERTISED ON THE WEBSITE. THE AVAILABILITY OF EACH PRODUCT DEPENDS ON CUSTOMER DEMAND.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      POLITICA DE ENVIOS Y DEVOLUCIONES DATOS DEL RESPONSABLE DEL TRATAMIENTO CIRCUIT FRUTAL, SL (EN ADELANTE, MERCAT FRUTAL) CIF: B13831276 DIRECCI\u00d3N: CALLE RAM\u00d3N TURR\u00d3 77-81, BAJOS. 08005, BARCELONA. CORREO ELECTR\u00d3NICO: INFO@MERCATFRUTAL.COM LAS ACCIONES DENTRO DE LA WEB EST\u00c1N SUJETAS A LAS CONDICIONES GENERALES DE USO EXPUESTAS A CONTINUACI\u00d3N: 1. TERRITORIO DE APLICACI\u00d3N \u00bfEN QU\u00c9 PA\u00cdSES SE […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"class_list":["post-249","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de env\u00edos y devoluciones - Mercat Frutal<\/title>\n<meta name=\"description\" content=\"POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES. 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